Refund policy

Last Updated: October 26, 2026

Returns and Cancellations
Eligibility for returns depends on the specific items in your order.

If a return is permitted, the item must be in the same condition as when it was received—unworn or unused, with all tags attached, and in its original packaging (or otherwise packed as specified in the return instructions). If an item has been used, damaged, or shows signs of wear due to improper handling, we may deduct an amount from your refund.

You may request a return within 30 days of the item’s delivery.

We will provide a return shipping label. A return shipping fee of $9.99 will be deducted from your refund.

You may request to cancel an order or remove items from an order within 1 hour of placing it.

How to Initiate a Return or Cancellation
Approval of a return or cancellation request is subject to the terms above and your rights under applicable law.

Please contact us before returning any items.

If your return request is approved, we will provide instructions on how to send the package back, including the return address, to complete the process.

We will not accept returns sent back without prior authorization.

To request an order cancellation, please contact us.

Damaged Items and Other Issues
Please inspect your order upon receipt. If you discover that an item is defective, damaged, or incorrect, please contact us immediately.

Exceptions and Non-Returnable Items
Some items may not be eligible for return. Please refer to the return terms above, the product page, website information, or the store policies applicable at the time of purchase.

If you are unsure whether an item is eligible for return, please contact us.

Exchanges
Please contact us before returning an item if you wish to exchange it.

Returns and Cancellations in the European Union (EU)
If you are a consumer based in the EU and have purchased items online, you have the right to cancel your order for any reason within 14 days of receiving the goods, unless an exception applies. Once you have notified us of your wish to cancel an order, you must return the items within 14 days. For eligible cancellations, we will process a refund within 14 days of receiving your cancellation notice; however, we reserve the right to withhold the refund until we have received the returned items or evidence that you have dispatched them.

For eligible cancellations, we will refund the price of the items along with the standard delivery costs (if you paid for delivery). If you opted for expedited or premium delivery, we are not required to refund any costs incurred above the standard delivery rate.

To request a return, please follow the instructions provided above under "How to Initiate a Return." To request an order cancellation, please contact us.

Returns and Cancellations in the UK
If you are a consumer based in the UK and have purchased items online, you may be entitled to cancel your order within 14 days of receiving the goods (unless an exception applies).

Once you have informed us of your wish to cancel, you must return the items to us within 14 days.

For eligible cancellations, we will process a refund within 14 days of receiving the returned items or evidence that you have dispatched them.

For eligible cancellations, we will refund the price of the items along with the standard delivery costs (if you paid for delivery). If you opted for expedited or premium delivery, we may not refund any costs incurred above the standard delivery rate.

To request a return, please follow the instructions provided above under "How to Initiate a Return." To request an order cancellation, please contact us.

Refunds
Upon receiving and inspecting your returned items, we will notify you as to whether your refund request has been approved. If approved, the refund will be issued to your original payment method (unless otherwise specified). Please note that your bank or payment service provider may require additional time to process the transaction and credit the funds to your account.

If your refund has been approved but you have not received it within a reasonable timeframe, please contact us. This policy does not limit any rights you may have under applicable consumer protection laws. Such rights include, but are not limited to, your entitlements in cases where products are defective, do not match their description, are not delivered within the specified or agreed-upon timeframe, or otherwise fail to comply with applicable legal requirements. Contact Us
To request an order cancellation, initiate a return, inquire about returns or exchanges, or report damaged items, please contact us at support@seelra.com, or refer to the contact information provided in our "Contact Us" policy.